How Do I Get a Refund from Avianca Airlines?

After you have made your flight ticket booking, all you do is look forward to boarding your flight. But things happen all of a sudden that lead you to cancel your trip at times. However, if such a situation arises when you are traveling with Avianca Airlines, you need not worry about it. The airline has devised a smart flight cancellation policy that helps you cancel your trip conveniently and even get a refund on it.

Let’s see how you can do it.

What is Avianca Cancellation Policy?

With the cancellation policy of Avianca Airlines you have a better understanding about canceling your tickets, without being at loss. You also have a clear idea of getting a refund on your flight cancellation. Let’s look at its major points, explaining the Avianca cancellation policy & refunds criteria:

  • You can cancel your flight tickets within 24 hours of booking. Make sure that the flight scheduled has to take off after at least 7 days in this case. Meeting both the criteria, you can get free cancellation and also get a full refund.
  • If you cancel your booking before 7 days of your flight’s scheduled departure within 24 hours, you have to pay the cancellation fee.
  • Refundable tickets get a full refund, canceled anytime.
  • If your ticket is non-refundable, you will get a travel credit on canceling your flight.

Please note

You can book flight tickets with reward points within the given period.

Now, let’s see how to claim a refund with the airline.

How Can I Request a Refund on Avianca Airlines?

To raise a refund request, you have to follow the steps mentioned below -

Enter your flight information and choose the reason that best fits your case.

  • In the fields required -
  • Choose whether you will provide your -
    • Reservation code or
    • Ticket number or Document number (EMD)
  • Now, mention your booking code.
  • Also enter Last name(s)
  • And add the reason for refund
  • Also select payment method from the dropdown method.

Please note

  • Refund requests are not allowed on XS, S, and M fares.
  • Contact the airline’s Contact Center to claim a refund of LifeMiles ticket.
  • On booking change, included flights will be canceled on refund request.
  • Airline will not address the refund on the tickets purchased from a third party.
  • Provide the associated document number (EMD) instead of the ticket number when you claim a refund for additional services.

Once your refund request is raised, the airline will send you a confirmation email with the case number.

For more information, you can contact a customer service representative. If you want to know how do I get in touch with Avianca, simply dial its official contact number. Follow the IVR prompts and get prompt assistance. Therefore, you can easily get a refund with Avianca if there is a requirement to cancel your booking. Simply keep its cancellation policy in mind and you will not be at any monetary loss for canceling your flight booking.

Location: New York, NY, USA

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